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|Customer Quality Vision |
We establish and maintain lifelong customer relationships through superior graphic communication services and printed products. We strive for excellence in all we do and treat everyone with dignity and respect.
Making the Customer Quality Vision
The following three practices make the foundation in meeting ever-changing customer requirements. Customer Commitment Practice 100% satisfaction is our goal The customer is the final judge We deliver what we promise We use our system to say yes The customer wants to do business with us after we resolve a dispute
Quality is defined by meeting or exceeding all requirements Doing it right the first time is the lowest cost approach We systematically prevent defects. Production stops until the defect is corrected Empowered employees generate customer quality